Terms and Conditions

Whilst we take reasonable care in creating the information on this website, this website and its contents may contain errors, faults and inaccuracies, and may not be complete or current, and is subject to change without notice.

Accordingly, use of this website is entirely at your own risk, and we make no representation or warranty of any kind, express or implied, as to the operation of this website, or as to the information, content, materials, suppliers or products included on this website.

Subject only to any responsibility or liability implied by law which cannot be excluded, we are not liable to you for any losses, damages, liabilities, claims and expenses whatsoever relating to or arising out of information, materials or services provided on or through our website, and where any responsibility or liability cannot by law be excluded, our liability is limited, to the supply of the goods or services, the repair of goods, or the payment of the costs of having the goods or services repaired or supplied again.

Being an online printing company, our main communication is by email. All enquiries will always be answered quickly and professionally by email. 

Placing an Order

We require payment in full prior to processing, proofing and printing all orders. Under no circumstances will we be held responsible for any bank, credit card or overdrawing fees that may be incurred for any transaction.We reserve the right to change the specifications of our printed products at any time. It is up to you (the customer) to check our web page for the current specifications when ordering or re-ordering all print jobs. We will not be liable for errors caused by customers not checking print specifications.

We require all artwork to be uploaded through our user friendly “send files” option of our website. We do not accept artwork via CD’s or USB’s. We do accept 3rd party file transfer options such as dropbox, wetransfer etc

Approval of an Order (Proofing):

A soft PDF proof will always be supplied for all orders.  Printing of an order will never commence until customer approval of the soft PDF proof has been received. The purpose of the soft PDF proof is to allow the customer to confirm the correct file is being printed and that the trim marks are in the correct location. For doubled sided printing which is laminated on the front only, the first page in the Soft PDF proof is always the side which will be laminated.  

Soft PDF proofs may not show postscript issues such as problems relating to transparency, gradient or overprint/knockout. It is the customer’s responsibility to ensure artwork has been correctly prepared for commercial printing by a person experienced in graphic design and pre-press. It is always the customer’s responsibility to check that all aspects of the artwork are correct, including spelling and grammar.To avoid printing issues, we recommend customers consult an experienced pre-press graphic designer if they do not understand bleed or how to prepare artwork correctly for commercial printing. We do offer and pre-press / graphic design service for a fee – please contact us to discuss this option.

Prior to proof approval, orders cannot be cancelled without incurring a cancellation fee. Once an order is approved, it is not possible to make changes or cancel the order (please see below: Cancellation of an Order and File Re-Submission).

Cancellation of an Order:

Once an order has been placed, it cannot be cancelled under any circumstances without incurring a cancellation fee. Cancellation of an order will incur a $10.00 administration fee for each and every item in the order. It is not possible to cancel an order/item once it has been approved for printing.

File Re-Submission:

Artwork re-submission for any reason whatsoever will incur an additional $10.00 charge per job being re-supplied. This fee cannot be waived and is non-refundable.

Cancellation of an Order:

If at any time you would like to unsubscribe from receiving future emails, you can email us to do so or follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Artwork/Printing:

Our pre-press and design department takes great care in pre-flighting all customer supplied files. We do our very best to inform all customers of any printing problems that may occur. In saying that, we cannot be held responsible for artwork not correctly prepared for commercial printing. Should you choose to supply your own artwork, the ultimate responsibility lies with you, our valued customer. As a general rule, we recommend that all artwork be prepared by qualified graphic designers experienced in the print industry.

If you are supplying Press Ready Files, artwork must be supplied press ready and correctly prepared for commercial printing.  For further information please refer to our artwork guidelines and specifications. These can be found under the Customer Resources sections of our website.

If artwork is not supplied correctly prepared for commercial printing, either a 5mm white border will be placed around your artwork, or your artwork will be amended by our pre-press department to meet our requirements for you. For business cards, small stickers and fridge magnet orders, if artwork is not supplied correctly prepared for commercial printing, you will be requested to re-supply amended artwork which meets our requirements.

We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.All transactions are processed through a gateway provider and are not stored or processed on our servers.

• For borderless printing files must have a minimum of 3mm internal and external bleed. For magazines, booklets and plastic loyalty cards, 5mm internal and external bleed is required. For carbonless books or pads, borderless printing is not possible and all pages must have the same artwork.
  
  PLEASE NOTE: We are not responsible for trimming variations caused by incorrect or insufficient bleed or creep. Please consult your graphic designer if you do not understand how to correctly set internal and external bleed.

• Artwork must be the correct size and be imposed 1-up (not as spreads). For folded jobs artwork should be supplied at the flat size (for example an A3 folded to A4 should be supplied as 2x A3 pages and not as 4x A4 pages).
  
  
• Fonts must be fully embedded or outlined (converted to curves) in all supplied artwork. We take no responsibility for artwork supplied where fonts are not correctly embedded.
  
  
• Please do not supply artwork with narrow borders less than 5mm wide. Due to automated cutting systems and perfect PUR bookbinding there can be a +/- 2mm trimming variance. This can result in uneven borders after trimming. We do not recommend artwork be supplied with narrow borders for the above reasons. We will not be responsible for varying border widths if artwork is supplied with narrow borders.
  
  
• The minimum line thickness used in your artwork should be 0.3pt and all text should be at least 8pt using a non narrow style font.
  
  
• The maximum ink coverage we can accept is 300% for coated stocks & 260% for uncoated stocks. If you supply artwork with greater ink coverage than this, your artwork will be adjusted accordingly, this may change the colours in your supplied artwork.
  
  
• Trapping should NOT be applied to artwork under any circumstances, as all trapping is automatically done by The Print House and Hub. We will not accept responsibility for the outcome of such files.
  
  
• If supplied artwork contains ICC profiles, these ICC profiles will be removed from all artwork. For full colour CMYK printing, If you upload files that are RGB, spot or pantone colours they will automatically be converted to CMYK, this can slightly change colours as they may appear different from what is seen on screen.
  
  
• For doubled sided printing that is laminated on the front only, it is the customer’s responsibility to ensure that the side to be laminated is the FIRST page in the supplied artwork.
   
  
• Two sided artwork is always backed (duplexed) up at the top of the page, artwork in portrait orientation should be supplied in portrait mode and landscape orientation in landscape mode. We will not be held responsible for the backing up of artwork if the orientation of the artwork does not match the orientation of the supplied file.

Due to automated cutting systems there can be a +/- 2-3mm trimming or skew variance each side for all print jobs including PUR Perfect binding. To ensure text is not cut off, do not place important items less than 3mm from the trim edge of the artwork. We cannot be held responsible for any errors that may occur cased by artwork prepared incorrectly in this manner.

As Microsoft Publisher no longer supports CMYK Colour spaces, artwork supplied in Microsoft Publisher format (regardless of the software version), will be automatically converted from RGB to CMYK by our pre-press systems. Conversion from RGB to CMYK can slightly change colours and they may appear different from what is seen on screen.

Colour Matching:

Colours may vary from day to day, press to press and during a run. Various conditions affect colours printed by the CMYK Processes and for this reason we will not be held responsible for any reprint as a result of colour fluctuations and variations.

We reserve the right to print any print job on offset or digital presses. Please note colours reproduction can vary considerably between offset and digital presses due to the nature of Digital dry inks and offset wet inks. Digital printing can also result in a slight”wave” in the paper, this is normal and not a printing fault.

Paper:

Paper is a natural product that can vary from batch to batch. From time to time certain paper or card stocks may be unavailable. Our paper is sourced from many paper merchants and mills, a variation of up to 7% in thickness and weight may occur from batch to batch. We reserve the right to substitute any paper or card with an equivalent paper type and weight without notice.

Paper weights of 250gsm and heavier with solid ink coverage’s may exhibit a “rough edge” after trimming. This is a natural phenomenon and not the result of faulty trimming or printing.   If you wish to avoid this phenomenon, do not use heavy/solid coverage near the trim areas of your artwork, or alternatively, select a product with a gloss or matt laminate protection layer.

We do not recommend that coated papers be overprinted.  As such, we cannot held responsible for problems that may occur when overprinting on coated papers. Should you require overprinting, we recommend you select 100gsm stock when ordering.

Recycled Paper:
We use various recycled brands of paper, often this paper is not as white as comparable non-recycled papers.  if a pure white finish is required, we recommend ordering non-recycled stocks where possible. 

Velvet Laminate:
We do not recommend using velvet laminate over dark backgrounds or designs. Due to the textured ‘velvet’ feel of this laminate it is prone to picking up oils from your fingertips which can show over dark backgrounds. If you want to laminate over a dark background we recommend Gloss Laminate for the best result.

Envelopes:
If your envelope printing requires to be in PMS colour and artwork is supplied as CMYK, RGB we will request to re-supply your artwork in PMS colour only.  

Folding of brochures and booklets:
Being made of fibre, paper can naturally crack on the folding line of a printing job. In certain circumstances such cracking is unavoidable. If this is an issue, we recommend avoiding heavy ink coverage in your design where the folding is to occur.

Please note, Due to automated folding systems there can be a folding and skew variance of plus or minus 2-3mm. Please take this into consideration when setting up artwork.

For brochures on 250gsm or heavier, the printing may at times be scored at the fold lines (at no additional charge) and delivered flat and not folded.

Booklet Notching:
Due to the limitations of the saddle-stitching machine small notches on the bottom edge of the spine can occur on thicker saddle stitch books (around 48-50pp upwards). Additional risk factors include having 350gsm covers or high ink coverage. If you wish to prevent this occurring we recommend selecting either matt or gloss laminating on your covers at the time of placing your order.

Delivery:

Where possible we recommend deliveries be made to a physical business address.  Deliveries shall take place between 8:30am and 5:00pm Monday to Friday.

Delivery for an individual order can only be made to one single address in Australia (we do not offer split deliveries). Deliveries cannot be made to a PO Box, and pick up of printing from our facility.

For certain remote or rural areas, our nominated transport company may not provide delivery of your order the final delivery address. In these instances, the delivery will be taken to the closest pickup area or depot and will be held for collection by the customer.

Where we indicate “working days,” this refers to Monday to Friday, and not weekends or public holidays. 

All deliveries are sent in plain packaging. Invoices are never included with deliveries.

For large orders, printing may be delivered on a pallet.  If this occurs, you will require a fork lift to unload the delivery. If you do not have a forklift, additional charges may apply for hand unloading of pallets.

Where possible we will endeavour to include all additional delivery instructions on the shipping label or order packaging. Ultimately it is up to the discretion of each delivery driver (not Print House and Hub) whether these instructions are followed. As such we cannot guarantee, and are not liable if additional delivery instructions are not followed by the transport company or the delivery driver.

If your printing is returned to the transport company’s depot for any reason (E.g. because a signature was not able to be obtained, because of an incorrect address, or because the delivery driver could not access your premises, etc…) you will have to pick up the goods at your expense from the transport company’s depot, or there will be an additional charge of at least $20.00 + the delivery insurance cost to re-deliver your printing from the depot.

If your printing is returned to us by the transport company for any reason (E.g. because a signature was not able to be obtained, because of an incorrect address, or because the delivery driver could not access your premises, etc…) there will be an additional charge of at least $40.00 + the delivery insurance cost to re-deliver your printing.

Print House and Hub will not be liable for any charges or damages involved in delivering or re-delivering orders. All disputes involving the inability to obtain a signature or the inability to access or locate the delivery address will need to be taken up directly with the transport company.

Although we do offer estimated delivery times, unfortunately we cannot guarantee delivery times or be held responsible for any delays including equipment breakdown or delays by our nominated transport company. 

If multiple items are ordered on a single order, it is likely that they will be delivered separately. We cannot not guarantee multiple items will be printed at the same facility or delivered at the same time. 

Delivery Insurance:

Delivery insurance is included with all printing orders. Although the couriers we use are extremely reliable, unfortunately damage or loss of printing can, and on rare occasion does occur.  As such, insurance is included on all printing orders.  This enables peace of mind, and ensures that all printing orders are covered for potential loss or damage during transit.

SSomeone must be at the delivery address from 8.30am – 5.00pm, Monday to Friday.

If there is no-one available to sign for your delivery and it is subsequently lost or damaged, we will not be liable for the loss (Insurance only applies to the initial delivery attempt).  If there is no-one available to sign for your delivery, you will have to pick up the goods at your expense from the transport company’s depot, or there will be an additional charge of at least $20.00 + the delivery insurance cost to re-deliver your printing from the depot.

In the event of your printing becoming lost during transit, the courier company will do a thorough search and investigation. On confirmation of the goods being lost, we will re-print and dispatch your printing (a refund will not be possible). 

In the event of transport damage, your damaged printing must be returned to us for examination (at your expense). On receipt and confirmation that the printing was damaged during transit, a re-print will occur (a refund will not be possible). Printing which is signed as received in good order and condition will not be considered damaged and will not be eligible for a re-print.  

By choosing not to sign for the delivery, if there is no-one available to sign for your delivery, the courier company will be instructed to leave your printing outside or near the front door. If your delivery is subsequently lost or damaged, we will not be liable for the loss. 

In the event of your printing becoming lost during transit (prior to delivery), the courier company will do a thorough search and investigation. (Insurance only covers transit, it does not cover goods after they are delivered or left outside the door). On confirmation of the lost goods, we will re-print and dispatch your printing (a refund will not be possible).

In the event of transport damage during transit (Insurance only covers transit, it does not cover goods after they are delivered or left outside the door) your damaged printing must be returned to us for examination. On receipt and confirmation that the printing is damaged, a re-print will occur (a refund will not be possible). Printing which is signed as received in good order and condition will not be considered damaged and will not be eligible for a re-print. 

Miscellaneous:

We reserve the right to decide whom we shall deal with or supply printing to. The Trade Practices Act 1974 (the Act) does not give anyone an absolute right to be supplied, whatever the circumstances. There is no automatic right to be supplied and there is no legal obligation on us to justify its decision to refuse supply.

In the event of a printing error or transport damage any queries regarding printing or finishing errors must be made within 5 working days of receipt of goods and faulty goods MUST be returned no later than 10 working days from receipt of goods. Claims after this timeframe cannot be submitted under any circumstances. Faulty goods must be returned to our factory at the customers expense for before a re-print can occur within 10 working days. Under no circumstances will a refund be given, only re-printing is possible. If the problem is a result of incorrect artwork the client will be responsible for the reprinting and any associated costs.

Printing Errors: If we confirm that the error is clearly identified as a printing or finishing error, all steps will be taken to rectify or re-print the job.

Furthermore, we cannot guarantee that any file or program available for download from or via our website or from any website linked to our website is free from virus or any other condition which might or could damage or interfere with data, hardware or software with which it might be used, and in accessing this website, you assume all risk of use of all programs and files on this website.

Terms and Conditions and prices are subject to change without notice.